About VIPS | Virtual Impact Property Solutions

What We Do

Comprehensive HOA Management & Accounting Services

From budget preparation to vendor oversight, we handle the details so your board can focus on building community.

Management Services

Prepare board meeting information and distribute packages
Send annual meeting notices and coordinate logistics
Help create and manage annual budgets
Review vendor contracts and negotiate terms
Arrange property inspections and follow-ups
Respond to member questions and concerns
Community website setup and maintenance

Accounting Services

Collect and deposit assessment payments
Perform aggressive collections on delinquent accounts
Manage accounts payable processing
Prepare and submit monthly financial reports
Coordinate legal processes when required
Budget tracking and variance analysis
Year-end financial preparation for auditors

Compliance & Legal Support

Help enforce community rules and covenants
Track and manage homeowner violations
Process architectural review applications
Coordinate with association attorneys as needed
Insurance coverage review and claims support
Guide boards on declaration interpretation

Communication & Technology

Send global announcements to all homeowners
Maintain homeowner database and records
Manage work orders and maintenance tracking
Provide board members with real-time reporting
Community website with document access
Automated assessment reminders and late notices

About VIPS

Experience That Makes the Difference

Virtual Impact Property Solutions was founded with a simple mission: provide HOA communities with outstanding customer service backed by deep industry knowledge. Company President Spencer Ferguson brings over two decades of community association management experience and holds the prestigious PCAM designation—the highest professional credential in the industry.

Based in Greensboro, North Carolina, we serve associations across the Carolinas with a hands-on, responsive approach that larger firms simply cannot match. When your board has a question, you get Spencer—not a call center.

PCAM Certified

CAI Member

20+ Years

20+

Years in HOA Management

NC & SC

Serving the Carolinas

Full Service

Management + Accounting

Common Questions

Frequently Asked Questions

What services does VIPS provide?

We provide comprehensive HOA management including financial management and accounting, maintenance coordination, compliance and legal support, board meeting facilitation, vendor management, and a full-featured homeowner portal for online payments, maintenance requests, and ARC reviews.

How do I pay my HOA dues?

You can pay your HOA dues through our Pay Dues link in the navigation or on the home portal. Payments are processed securely online via bank transfer (ACH) or credit card through our payment page.

How do I submit a maintenance request?

Visit the Maintenance Request page from the home portal. Fill out the category, description, urgency level, and attach any photos. Your property manager will be notified immediately and you can track the status of your request.

What is an ARC request?

An Architectural Review Committee (ARC) request is required before making exterior modifications to your home, such as painting, fencing, roofing, landscaping, or adding structures. Submit your request through the portal with photos and a description, and it will be reviewed by your property manager and the ARC committee.

How long does the ARC review process take?

After submission, your property manager reviews the request first. Once approved by the PMG, it goes to the ARC committee for a vote. The committee typically has 7 days to vote. The entire process usually takes 1-2 weeks, depending on the complexity of the project.

What communities does VIPS serve?

VIPS serves homeowner associations across North Carolina and South Carolina. We are based in Greensboro, NC and manage communities of all sizes throughout the Carolinas. Contact us to find out if we serve your area.

How do I contact my property manager?

You can reach us by email at sferguson@vipscarolinas.com, by phone at (336) 564-6384 or toll-free at 1-888-571-6650. For maintenance issues, we recommend using the maintenance request form so your request is tracked and addressed promptly.